Common Questions

TL;DR: Short version: this section answers the questions people usually came here to answer. The full Terms & Conditions below still control, but this should save you from spelunking through legalese like it owes you money.

Memberships and Billing

• Can you keep my card on file for my membership? Yes. When you enroll in a membership or other recurring service, you authorize your shop and its payment processor to securely keep your selected payment method on file and charge it for membership-related payments until your membership is canceled under these Terms.
• Will my membership renew automatically? Yes. Memberships and other Subscription Services renew automatically unless you cancel them correctly. You do not need to re-approve each recurring charge.
• How do I cancel or change my membership? Submit a written or otherwise documented request to your shop, or use scissorsscotch.com/cancel. Text, email, web form, written note, or a shop-created written confirmation can work. A verbal request by itself does not cancel, pause, or change your membership.
• Can corporate cancel my membership for me? No. Your membership is with the shop where you enrolled. General corporate inboxes like help@scissorsscotch.com, privacy@scissorsscotch.com, or info@scissorsscotch.com cannot access or change shop-specific membership records.
• When does cancellation take effect? Usually at the end of your current billing period, after your shop receives and processes your documented request. Charges already submitted, or charges due before your cancellation can reasonably be processed, may still apply.
• Does deleting my account cancel my membership? No. Account deletion and membership cancellation are separate. If you want billing to stop, follow the membership cancellation process.

Data and Privacy

• Do you sell my personal data? No. We do not sell your personal information as a product. We use data to run the business and make the experience more useful: bookings, memberships, payments, support, security, analytics, marketing, and service improvement. In plain English, that means helping us send the right appointment info, membership updates, service reminders, brand news, offers, and other useful details based on your shop, preferences, and history with us.
• Do you use my personal data to train AI? We do not use your personal data for third-party AI providers' independent model training unless you consent or the law permits it. We may use data internally to improve our own services, messaging, automation, and support, and we may use de-identified or aggregated data for analytics, benchmarking, quality assurance, and service improvement. The point is better timing, better recommendations, better service, and fewer "why am I getting this?" messages.
• Can I ask you to delete my data? Yes. Email privacy@scissorsscotch.com from the email address on file with your name, account email, phone number, and preferred or most recent shop. Just remember: deleting data is not the same as canceling a membership.

Communications

• Can I opt out of texts or marketing? Yes. Reply STOP to text messages or follow unsubscribe instructions in marketing messages. We use these channels to keep you updated on the brand, our services, shop happenings, membership details, and offers that may actually be relevant to you. You may still receive transactional or service messages, like billing, appointment, membership, or account notices.

Terms & Conditions

1. General

1(a) Overview. Please read the terms herein (collectively, the "Terms") fully and carefully before using www.scissorsscotch.com (the "Website") and the services, features, promotions, credits, content, applications, or products offered by Scissors & Scotch Franchising, LLC, a Kansas limited liability company, and its affiliates ("we", "us", "our" or "S&S") (together with the Website and App, as defined below, the "Services"). These Terms set forth the legally binding terms and conditions for your use of the Website and the Services and your purchase of subscriptions, memberships, products, and other services sold through the Services. If you are using the Services outside of the United States and Canada, a location-specific set of terms may apply to you instead, so please check the applicable country-specific website.

1(b) Acceptance. By registering for and/or using the Services in any manner, including, but not limited to, visiting, browsing, or making purchases through the Website or our mobile application (the "App"), you agree to these Terms and all other operating rules, policies, and procedures that may be published from time to time on the Website or through the Services by us, each of which is incorporated by reference and each of which may be updated by us from time to time.

If you do not accept these Terms, you are not permitted to, and you must not, access or use the Services or purchase subscriptions, memberships, products, or services from us. Certain Services may be subject to additional terms and conditions specified by us from time to time; your use of such Services is subject to those additional terms and conditions, which are incorporated into these Terms by this reference.

These Terms apply to all users of the Services, including registered and unregistered users. We have a Privacy Policy, outlined below, that you should refer to in order to fully understand how we collect and use your information. The Privacy Policy is hereby incorporated by reference into these Terms.

1(c) Arbitration. EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN THE "DISPUTES" SECTION BELOW, YOU AGREE THAT DISPUTES BETWEEN YOU AND US WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

1(d) Eligibility. You represent and warrant that you are at least 18 years of age, or if you are under 18 years of age but are at least 13 years old, that you are using the Services with the consent of your parent or legal guardian and that you have received your parent's or legal guardian's permission to use the Services. If you are under 18 years of age and have not received such permission, you may not, under any circumstances or for any reason, use the Services.

We may, in our sole discretion, refuse to offer the Services to any person or entity and change our eligibility criteria at any time. You are solely responsible for ensuring that these Terms comply with all laws, rules, and regulations applicable to you. The right to access the Services is revoked where these Terms or use of the Services is prohibited or to the extent offering, sale, or provision of the Services conflicts with applicable law. The Services are offered only for your use, and not for the use or benefit of any third party.

1(e) Registration. To sign up for the Services, you may be required to register for an account on the Services (an "Account"). You must provide accurate and complete information and keep your Account information updated. You shall not: (i) select or use as a username a name of another person with the intent to impersonate that person; (ii) use as a username a name subject to any rights of a person other than you without appropriate authorization; or (iii) use as a username a name that is otherwise offensive, vulgar, or obscene.

You are solely responsible for the activity that occurs on your Account and for keeping your Account password secure. You may never use another person's user account or registration information for the Services without permission. You must notify us immediately of any breach of security or unauthorized use of your Account. You should never publish, distribute, or post login information for your Account. You have the ability to delete your Account, either directly or through a request made to one of our employees or affiliates.

2. Memberships

2(a) Payment Terms. Certain Services, including the purchase of products, subscriptions, memberships, or other services offered by us, may be subject to payments now or in the future (the "Paid Services"), which in certain cases may include recurring, automatically renewing payment obligations. Any payment terms presented to you in the process of using or signing up for a Paid Service are deemed part of these Terms.

When you enroll in a membership, subscription, or other Paid Service, you agree to the plan, price, billing frequency, benefits, and payment terms shown or provided when you enroll.

2(b) Orders. You may place an order for Paid Services at any time, subject to any planned or unplanned downtime. An order submitted by you constitutes a legally binding offer given by you to us to purchase the Paid Services specified in that order, subject to these Terms, at the price and on the terms stated when you sign up or place your order. All orders are subject to acceptance by us. Your order will not be considered accepted until we have received payment of the purchase price of your order.

We may send an acknowledgment of our receipt of your order to the email address you provide after your payment for the order has been processed, so that you may print the information for your records. Unless otherwise stated at the time you place your order, title and risk of loss pass to you upon delivery to the shipping address you specified when you placed the order, provided full payment of all sums due in respect of the product(s), including any delivery charges, has been received.

2(c) Personal Use. Our products and services, including Paid Services, are for your personal, non-commercial use. Once delivered to you, they may not be resold, redistributed, exported, or used for any other commercial purpose. The rights you have under these Terms are personal to you and are non-transferable.

Please note that we cannot offer refunds, exchanges, or customer service for products that have been acquired from an unauthorized reseller, including, but not limited to, any seller on Amazon, eBay, or similar online marketplaces.

2(d) Your Shop. Your membership agreement is with the specific Scissors & Scotch location where you enrolled. That shop maintains and processes your membership record, billing arrangement, plan details, cancellation requests, suspensions, plan changes, and payment method updates.

Each Scissors & Scotch location operates as an independent business entity, either a franchise location or a corporate-operated shop. Membership records, billing arrangements, and subscription terms are maintained locally by that location. Corporate support channels, including general corporate email addresses such as help@scissorsscotch.com, privacy@scissorsscotch.com, or info@scissorsscotch.com, cannot access or modify shop-specific membership records and cannot process membership cancellations, suspensions, plan changes, or payment updates on your behalf.

2(e) Card File. We use a third-party payment processor (the "Payment Processor") to bill you through a payment account linked to your Account on the Services (your "Billing Account") for Paid Services. Payment processing is subject to the terms, conditions, and privacy policies of the Payment Processor in addition to these Terms. More information is available in our Privacy Policy. We are not responsible for errors by the Payment Processor.

By choosing to use Paid Services, you agree to pay us, through the Payment Processor, all charges at the prices then in effect for any use of such Paid Services. You authorize us, through the Payment Processor, to charge your chosen payment provider (your "Payment Method"). You agree to make payments using that selected Payment Method. We reserve the right to correct any errors or mistakes that the Payment Processor makes even if it has already requested or received payment.

For memberships and other Subscription Services, this authorization includes authorization for the applicable location and Payment Processor to securely store and maintain your selected Payment Method on file for initial, recurring, renewal, final, and other membership-related charges until your authorization is terminated in accordance with these Terms.

Your Payment Method may also be governed by agreements with your financial institution or card issuer. If we do not receive payment through the Payment Processor, you agree to pay all amounts due on your Billing Account upon demand.

2(f) Auto-Renewal. Some Paid Services may consist of recurring periodic charges as agreed to by you when you sign up for such items ("Subscription Services"). By choosing a Subscription Service, you acknowledge and agree that it will automatically renew for successive renewal periods of the same duration as the subscription term you originally selected, at the then-current non-promotional rate, unless you cancel your membership as described in these Terms.

Your membership will continue to renew automatically on the same terms until you provide notice of cancellation to your shop location, including by submitting a request through scissorsscotch.com/cancel, as described in these Terms. You acknowledge that Subscription Services have an initial and recurring payment feature, and you accept responsibility for all recurring charges prior to the effective date of cancellation. All recurring payments relating to Subscription Services are fully earned upon payment.

We may submit periodic charges, such as monthly or annual charges, without further authorization from you until you provide prior notice, receipt of which is confirmed by us or your shop, that you have terminated this authorization or wish to change your Payment Method. That notice will not affect charges submitted before we reasonably could act.

Your continued use of a Paid Service reaffirms our authorization to charge your Payment Method. We may submit those charges for payment. You remain responsible for those charges.

2(g) Current Info. You must provide current, complete, and accurate information for your Billing Account. You must promptly update billing and contact information, including billing address, credit card number, credit card expiration date, email address, and phone number. If your Payment Method is canceled, or if you become aware of a potential breach of security, you must promptly notify us or our Payment Processor.

If you fail to provide or update this information, you agree that we may continue charging you for any use of Paid Services under your Billing Account unless you have terminated your Paid Services as set forth in these Terms.

To receive account and membership notices, you must maintain a valid, active email address on file and promptly update any changes to your contact information. You are responsible for checking your email, including spam or junk folders, and for configuring your settings to permit messages from us and our service providers.

Where these Terms require us to provide notice, including notices related to renewals, billing, or material membership changes, we will send notice to the email address then associated with your Account. To the fullest extent permitted by applicable law, notice is deemed provided when sent, even if you do not open or read the message.

We use commercially reasonable processes to send required notices. If a notice is not received because your contact information is inaccurate, outdated, inactive, blocked, or otherwise unable to accept messages, including due to spam filtering, quarantine settings, mailbox limits, or provider issues, we are not responsible for that non-receipt to the extent permitted by applicable law. Except where required by law, we are not obligated to provide duplicate or individualized follow-up notice through alternate channels.

2(h) Cancellation. To cancel, pause, suspend, change, or update your membership, you must submit a written or otherwise documented request to your shop location. Documented requests may include the online cancellation form at scissorsscotch.com/cancel, email, text message, written note, or another written record accepted by your shop.

Verbal requests alone, including requests made by phone or in person, are not sufficient to cancel, pause, suspend, change, or update a membership unless the request is confirmed in writing or otherwise documented by the shop. If you contact your shop by phone or in person, the shop may require the request to be confirmed by text, email, form submission, written note, or another documented method before processing the membership change.

Online form submissions are routed to your selected shop and generate a confirmation email to the email address you provide. Submitting a request form does not itself cancel, pause, or change your membership; your shop must review, follow up, and process the requested change.

Membership cancellations are effective as of the end of your current billing period, provided your shop location receives and processes your documented request with sufficient notice as specified in your membership agreement. Your shop will confirm the effective cancellation date and process any final billing in accordance with your membership terms. It may take up to seventy-two (72) hours for the requested change to be reflected in your profile, and recurring charges may still apply during that processing window.

2(i) Corporate Support. General corporate email addresses are not connected to individual shop membership systems and cannot process membership cancellations, suspensions, plan changes, or payment updates on your behalf. These corporate channels are for general inquiries, privacy rights requests, and other corporate-level matters only. For membership-related service, work directly with your shop through a documented method accepted by that shop or submit a request through scissorsscotch.com/cancel.

2(j) Annual Renewals. For annual Membership Plans, we will send you a renewal notice via email at least twenty-five (25) days before the one-year calendar anniversary of your membership start date. This notice will be sent between twenty-five (25) and forty (40) days before your membership automatically renews on its anniversary date.

If your membership credits are being used at a pace that would require renewal before your calendar anniversary date, meaning your credit usage outpaces your monthly payment schedule, we will send a separate advance notice at least twenty-five (25) days before the earlier renewal date. This notice will inform you of the accelerated renewal date, the renewal amount, and your right to cancel or modify your membership before that renewal occurs.

All renewal notices will include your upcoming renewal date, the renewal amount to be charged, how to cancel or modify your membership, contact information for your shop location, and a reference to these Terms.

Your membership will automatically renew on the renewal date specified in your notice, whether calendar anniversary or accelerated, for the same duration and at the same terms as your current membership unless you cancel before the renewal date. You do not need to take any action to continue your membership. If you cancel before the renewal date, you will not be charged for the upcoming renewal period, and your membership will remain active until the end of your current billing period.

2(k) Material Changes. If we make a material change to your Membership Plan, including price increases, benefit changes, service modifications, or other significant alterations to the terms of your membership, we will notify you via email at least thirty (30) days before the change takes effect.

The notice will clearly describe the change, state the effective date, explain how the change affects your membership, provide instructions on how to cancel if you do not wish to accept the change, include shop contact information, be sent in a format you can retain, and reference these Terms.

You may cancel your membership any time before the material change takes effect to avoid the change. If you cancel before the effective date, your membership will remain active until the end of your current billing period, the material change will not apply to you, and you will not be charged for renewal periods after your cancellation becomes effective.

If you do not cancel before the effective date, your continued membership after that date constitutes your acceptance of the material change. Your membership will continue under the new terms, and automatic renewals will occur under the modified terms unless you cancel in the future.

Material changes include, but are not limited to, price increases or fee changes, reductions or modifications to membership benefits or services included, changes to membership duration or renewal terms, modifications to cancellation policies or procedures, and significant changes to membership terms and conditions. Minor administrative updates, clarifications, or additions of new optional services that do not affect your existing membership are not considered material changes and may not require advance notice.

Material change notices, including price-increase notices, are governed by the notice delivery standards in these Terms. If we send notice to the email address on file at least thirty (30) days before the effective date, the notice requirement is satisfied to the fullest extent permitted by applicable law.

If the amount to be charged to your Billing Account varies from the amount you preauthorized, other than due to the imposition or change in state sales taxes, you have the right to receive notice of the amount to be charged and the date of the charge before the scheduled transaction. If you do not wish to continue after receiving that notice, you may cancel before the scheduled transaction date. We may accumulate charges incurred and submit them as one or more aggregate charges during or at the end of each billing cycle.

2(l) Trial Offers. Any promotion that provides access to a Paid Service (a "Trial Offer") must be used within the specified time of the Trial Offer. You will be required to have a valid Payment Method on file to initiate a Trial Offer. You must stop using a Paid Service before the end of the Trial Offer period to avoid being charged for that Paid Service.

If you cancel before the end of the Trial Offer period and are inadvertently charged for a Paid Service, please contact us at help@scissorsscotch.com. Trial Offers are one-time only for new customers and are limited to one per household. Additional terms and limitations may apply and will be explained when you sign up for the Trial Offer. Those additional terms and limitations are part of these Terms.

2(m) Promotions. If you receive a membership through a Certificate, such as a silent auction prize, promotional giveaway, or charitable donation, the membership is subject to all standard membership terms and conditions, including these Terms. You may cancel the membership as described in these Terms, but no refund, credit, or cash value will be provided for unused portions. Unless otherwise specified, promotional memberships do not automatically renew. If you wish to continue after the promotional term, you must enroll and pay for a standard membership.

2(n) Account Deletion. Canceling your membership is separate from exercising privacy rights or requesting deletion of your account or personal data. If you wish to cancel your membership, follow the membership cancellation process in these Terms. If you wish to delete your personal data or account entirely, see the account deletion process in the Data, Privacy, Communications, AI, and Automation section below.

3. Site Use

3(a) Content. For purposes of these Terms, "Content" includes, without limitation, information, data, text, photographs, illustrations, videos, audio clips, artwork, interfaces, products, written posts and comments, software, scripts, graphics, interactive features, and other content generated, provided, or otherwise made accessible on or through the Services.

While we try to make sure that Content contained in the Services, other than user-generated content, is correct, it is not intended to amount to authority or advice on which reliance should be placed. Information made available through the Services is not a substitute for information from experts or professionals in the applicable area. You acknowledge that all Content accessed by you while using the Services is at your own risk, and you will be solely responsible for any damage or loss resulting from it. We do not guarantee that any Content you access on or through the Services is or will continue to be accurate.

3(b) Ownership. The Services may contain Content specifically provided by us or our partners, and such Content is protected by copyrights, trademarks, service marks, patents, trade secrets, or other proprietary rights and laws. You shall abide by and maintain all copyright notices, information, and restrictions contained in any Content accessed through the Services. You shall not sell, license, rent, or otherwise use or exploit any Content for commercial use or in any way that violates any third party right.

Use, reproduction, modification, distribution, or storage of any Content for any purpose other than using the Services as contemplated by us and these Terms is expressly prohibited without prior written permission from us. SCISSORS & SCOTCH and other S&S trademarks, service marks, graphics, and logos used in connection with the Services are trademarks or registered trademarks of ours (collectively, the "S&S Marks"). Other trademarks, service marks, graphics, and logos used in connection with the Services are trademarks of their respective owners (collectively, the "Third-Party Marks"). The S&S Marks and Third-Party Marks may not be copied, imitated, or used, in whole or in part, without the prior written permission of S&S or the applicable trademark holder.

The Content, as well as the design, structure, selection, coordination, expression, "look and feel," and arrangement of the Services, are owned, controlled, and licensed by S&S or its licensors, unless otherwise indicated. Subject to these Terms, we grant each user of the Services a worldwide, non-exclusive, non-sublicensable, and non-transferable license to download and display Content locally solely for purposes of using the Services.

3(c) Availability. We do not guarantee that any Content will be made available on the Website or through the Services. We reserve the right, but do not have any obligation, to remove, edit, or modify any Content in our sole discretion, at any time, without notice to you and for any reason, including upon receipt of claims or allegations from third parties or authorities relating to such Content or if we are concerned that you may have violated these Terms, or for no reason at all. We may also remove or block any Content from the Services.

3(d) User Content. Any Content submitted to us or to the Services by users, or otherwise added, uploaded, distributed, or posted to the Services, whether publicly or privately transmitted, including product reviews, survey responses, and comments ("User Content"), is the sole responsibility of the person who originated such User Content. User Content also includes Content provided by users through third-party services such as a user's social media account if such Content mentions, tags, or otherwise interacts with S&S, the Services, or any of our products or services.

You represent that all User Content submitted by you is accurate, complete, up-to-date, and in compliance with applicable laws, rules, and regulations. User Content you submit must not: (i) infringe intellectual property, data protection, or privacy rights; (ii) be defamatory or threatening; (iii) impersonate any person or entity; (iv) contain unauthorized advertising; or (v) transmit or distribute any virus or code that has contaminating or destructive elements. We make no representations, warranties, or guarantees with respect to any User Content that you access on or through the Services.

By submitting User Content through the Services, you grant us a worldwide, perpetual, irrevocable, non-exclusive, sub-licensable, fully paid, royalty-free license and right to use, copy, transmit, distribute, publicly perform and display, edit, modify, and make derivative works from your User Content, including your name and likeness, photographs, and testimonials, for any purpose whatsoever, commercial or otherwise, without compensation to you.

You also grant each user of the Website and/or Services a non-exclusive, perpetual license to access your User Content through the Website and/or Services and to use, edit, modify, reproduce, distribute, prepare derivative works of, display, and perform such User Content, including after termination of your Account or the Services. You waive any so-called "moral rights" or rights of privacy or publicity in your User Content. The foregoing license does not affect your other ownership or license rights in your User Content unless otherwise agreed in writing.

You represent and warrant that you have all rights necessary to grant these licenses without infringement or violation of any third party rights, including privacy rights, publicity rights, copyrights, trademarks, contract rights, or other intellectual property or proprietary rights.

Any feedback, reviews, comments, suggestions, or recommendations for modifications, improvements, or changes to the Services that you provide to us ("Feedback") shall be solely owned by us, including all intellectual property rights therein and thereto. You irrevocably assign to us all of your right, title, and interest in and to all Feedback. At our request and expense, you will execute documents and take further acts as we may reasonably request to assist us in acquiring, perfecting, and maintaining intellectual property rights and legal protections for the Feedback.

3(e) Conduct. As a condition of use, you agree not to use the Services for any purpose prohibited by these Terms. You are responsible for all of your activity in connection with the Services. You shall not:

• Take any action that imposes or may impose an unreasonable or disproportionately large load on our or our third-party providers' infrastructure.
• Interfere or attempt to interfere with the proper working of the Services or any activities conducted on the Services.
• Bypass, circumvent, or attempt to bypass or circumvent any measures we may use to prevent or restrict access to the Services or other accounts, computer systems, or networks connected to the Services.
• Run any form of auto-responder or "spam" on the Services.
• Use manual or automated software, devices, or other processes to crawl or spider any page of the Site.
• Harvest or scrape any Content from the Services.
• Distribute information you know is false, misleading, untruthful, unlawful, or inaccurate.
• Upload any software viruses or any other computer codes, files, or programs designed or intended to disrupt, damage, limit, or interfere with the proper function of any software, hardware, or telecommunications equipment or to damage or obtain unauthorized access to any system, data, password, or other information of ours or of any third party.
• Otherwise take any action in violation of our guidelines and policies.

3(f) Technical Limits. You shall not, directly or indirectly: (a) decipher, decompile, disassemble, reverse engineer, or otherwise attempt to derive source code or underlying ideas or algorithms of any part of the Services, including any application, except to the limited extent applicable laws specifically prohibit such restriction; (b) modify, translate, or otherwise create derivative works of any part of the Services; or (c) copy, rent, lease, distribute, or otherwise transfer any rights that you receive hereunder.

3(g) Compliance. You shall abide by all applicable local, state, national, and international laws and regulations. We reserve the right to access, read, preserve, and disclose any information or content as we reasonably believe is necessary to: (a) satisfy any applicable law, regulation, legal process, or governmental request; (b) enforce these Terms, including investigation of potential violations; (c) detect, prevent, or address fraud, security, or technical issues; (d) respond to user support requests; or (e) protect the rights, property, or safety of us, our users, and the public.

3(h) Third Parties. The Services may permit you to link to other websites, services, or resources on the Internet, and other websites, services, or resources may contain links to the Services. When you access third-party resources, you do so at your own risk. These other resources are not under our control, and we are not responsible or liable for their content, functions, accuracy, legality, appropriateness, or any other aspect. The inclusion of any such link does not imply our endorsement or any association between us and their operators.

You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any content, goods, or services available on or through any such website or resource.

3(i) App Stores. You acknowledge and agree that the availability of the App is dependent on the third-party websites from which you download the application, such as the App Store from Apple or the Android app market from Google (each, an "App Store"). Each App Store may have its own terms and conditions to which you must agree before downloading mobile applications from that store. You agree to comply with those App Store terms and conditions. To the extent such terms are less restrictive than or otherwise conflict with these Terms, the more restrictive or conflicting terms in these Terms shall apply.

Through the applications, you may purchase ("In-App Purchase") certain goods or services designed to enhance the performance of the Services ("Goods"). When you purchase Goods through an In-App Purchase, you are doing so through the Apple iTunes service or other applicable App Store service and agreeing to its Terms and Conditions. We are not a party to any In-App Purchase.

3(j) Apple Terms. If you access the Services via an application on a device provided by Apple, Inc. ("Apple") or an application obtained through the Apple App Store, the following apply:

1. These Terms are concluded between you and S&S only, and not with Apple. Apple is not responsible for, does not endorse, and is not involved in the application.
2. The application is licensed to you on a limited, non-exclusive, non-transferrable, non-sublicensable basis, solely to be used in connection with the Services for your private, personal, non-commercial use, subject to these Terms.
3. You will only use the application in connection with an Apple device that you own or control.
4. Apple has no obligation to furnish maintenance or support services with respect to the application.
5. In the event of any failure of the application to conform to any applicable warranty, you may notify Apple; upon notification, Apple's sole warranty obligation to you will be to refund the purchase price, if any, of the application.
6. S&S, and not Apple, is responsible for addressing any claims you or any third party may have in relation to the application.
7. In the event of any third-party claim that the application or your possession and use of the application infringes that third party's intellectual property rights, S&S, and not Apple, will be responsible for the investigation, defense, settlement, and discharge of such claim.
8. You represent and warrant that you are not located in a country subject to a U.S. government embargo or designated by the U.S. government as a "terrorist supporting" country, and that you are not listed on any U.S. government list of prohibited or restricted parties.
9. In your use of the application, you will comply with any applicable third-party terms of agreement that may affect or be affected by such use.
10. Apple and Apple's subsidiaries are third-party beneficiaries of these Terms and may enforce these Terms against you as third-party beneficiaries.

4. Data Privacy

4(a) Definitions. For purposes of these Terms: "Personal Data" means information that identifies or can reasonably be linked to an identified or identifiable person. "Service Data" means operational data generated by your use of the Services, such as device/browser information, diagnostics, logs, event data, and analytics. "Client Data" means information we obtain from or on behalf of our franchisees, corporate shops, and other business clients about their end users, locations, and operations. "User Content" has the meaning provided above.

These Service-Specific Terms supplement, and do not replace, our posted Privacy Policy. If there is any conflict, the more protective document for S&S, including its franchisor and affiliates, will control unless required otherwise by applicable law.

4(b) Collection. We collect and use Personal Data, Service Data, Client Data, and User Content to operate and secure the Services; perform bookings, memberships, purchases, and customer support; personalize content and advertising; perform analytics and reporting; improve reliability and quality; and develop new features and services. We may combine these data types for these purposes in a manner consistent with applicable law.

Where required, our legal bases include performance of a contract, our legitimate interests such as security, fraud prevention, service improvement, internal analytics, and product development, consent where required, and compliance with legal obligations.

4(c) Sharing. Scissors & Scotch Franchising, LLC, together with its parents, subsidiaries, affiliates, controlled entities, and franchise operators (the "Brand System"), may make Personal Data, Service Data, Client Data, and User Content available to any component of the Brand System for the purposes described in these Terms, including cross-channel advertising, analytics, fraud prevention, customer support, compliance, and operational continuity. These intra-system arrangements are managed on an arms-length basis to support the networked franchise structure and any anticipated transactions or reorganizations.

We share data with vendors that process data for us under written contracts ("Processors") and with select partners that help us operate or market the Services, such as payments, hosting/CDN, analytics, messaging, advertising, POS/PMS/CRM, and identity/verification providers. These parties are bound by confidentiality and data-use restrictions consistent with these Terms and applicable law.

To support system-wide advertising, personalization, analytics, and unified customer experiences, the Brand System, including Franchise Operators, may exchange Personal Data, Service Data, Client Data, and User Content relating to your interactions with Scissors & Scotch locations and channels. Where required by law, we will obtain consent for marketing uses or provide mechanisms to opt out. Operational coordination, such as order or booking routing, fraud prevention, fulfillment, safety/security, and incident response, continues irrespective of marketing preferences.

4(d) Transfers. We may transfer data as part of an actual or contemplated merger, acquisition, financing, sale of assets, reorganization, bankruptcy, or similar event. Successors may use data consistent with these Terms and applicable law.

We may transfer and process data in the United States and other countries with different data-protection laws. Where required, we implement appropriate safeguards, such as contractual clauses, for such transfers.

4(e) Security. We maintain commercially reasonable administrative, technical, and physical safeguards designed to protect data against unauthorized access, destruction, loss, or alteration. No system is perfectly secure.

We retain data as long as reasonably necessary for the purposes described in these Terms, to comply with law, resolve disputes, enforce agreements, and maintain business records. When we no longer need data, we will delete or de-identify it.

4(f) Deletion. Important: account deletion is not the same as membership cancellation. If you wish to cancel your membership only and retain your account for future bookings, follow the membership cancellation process described above. The process described in this section is for complete account deletion, which removes your personal data from our systems.

You may request deletion of your Scissors & Scotch account, including accounts managed by Franchise Operators or other Brand System participants, by emailing privacy@scissorsscotch.com from the email address on file and providing: (a) your full name; (b) the email address associated with the account; (c) the phone number we have on record; and (d) your preferred or most recent shop location. We use this information to verify your identity and prevent unauthorized deletions.

Once a request is verified, we initiate a staged deletion workflow that removes personally identifiable information from active systems within a commercially reasonable processing window, generally within 45 days, and from dependent platforms, integrations, and backup environments as they cycle through their standard retention schedules, which may take up to 90 days unless a longer period is required by law or documented retention policies. Where available, you may also use any in-app or self-service deletion workflow we provide.

The privacy@scissorsscotch.com email address is exclusively for privacy rights requests such as account deletion, data access, or data portability. This email address cannot process membership cancellations, billing disputes, appointment changes, or other shop-specific service requests.

4(g) Verification. Scissors & Scotch Franchising, LLC, together with the Brand System and service providers acting on its behalf, may request additional information to confirm your identity, membership status, and active appointments. Please cancel upcoming appointments or memberships before submitting your request. If you do not do so, we may cancel them on your behalf as part of processing the deletion.

We will respond to verified requests within the timeframes required by applicable privacy laws. We may retain certain data where we have a lawful basis to do so, including to satisfy accounting, legal, or fraud-prevention obligations, or by maintaining de-identified or aggregated records that do not identify you.

4(h) Governance. Scissors & Scotch Franchising, LLC administers the core privacy, data-protection, and security program for the Brand System and uses commercially reasonable efforts to maintain policies, technical safeguards, training, and oversight that satisfy applicable legal requirements. Nothing herein commits us or any Brand System participant to standards beyond those required by law, and we may revise controls at any time to reflect evolving business needs, risk assessments, or regulatory guidance.

Each Franchise Operator remains an independent business responsible for implementing and honoring the Brand System privacy program, responding to consumer requests, and maintaining legally compliant processing activities within its own operations. Franchise Operators may adopt supplemental measures or processes, provided such measures do not conflict with Brand System requirements. We may, but are not obligated to, monitor, audit, or enforce Franchise Operator compliance, and no waiver or failure to enforce shall be deemed a waiver of our rights.

4(i) Messaging. Some Services may allow you to receive SMS, MMS, or other text message notifications from us (each, a "Text Message"). To the extent you voluntarily opt to have Text Messages from us sent directly to your mobile phone, your mobile provider's standard message and data rates may apply to our confirmation Text Message and all subsequent Text Message correspondence according to your individual rate plan. Under no circumstances will we be responsible for text messaging or wireless charges incurred by you or by a person with access to your wireless device or telephone number. If your carrier does not permit text alerts, you may not receive Text Messages.

You can opt out of receiving further Text Messages from us by replying "STOP" to any Text Message you receive from us, or otherwise following the opt-out instructions provided to you. Text Message delivery is subject to effective transmission from your network operator. Text Message services are provided on an "AS IS" basis.

Data obtained from you in connection with Text Message services may include your cell phone number, your provider's name, and the date, time, and content of your messages. We may use this information to contact you and to provide the Services you request. By providing us with your wireless phone number, you confirm that you want us to send you information that we think may be of interest to you to such phone number, including use of automated dialing technology to send Text Messages.

We may send you emails, texts, and push notifications about the Services and offers. You may opt out of marketing communications by following unsubscribe instructions in the message or adjusting settings in your account. You will continue to receive transactional or service messages.

4(j) Technology. We and our licensors retain all right, title, and interest in and to our underlying technology, architectures, scripts, templates, models, analytics methods, and know-how used to provide the Services ("Background Technology"). You receive only the rights necessary to use the Services and the outputs delivered to you for your personal or internal business purposes, and not for resale or re-licensing, subject to these Terms. This clause clarifies ownership and usage and is consistent with the broader allocation of intellectual property in our agreements with business clients.

4(k) Derived Data. We may create, use, and retain de-identified and/or aggregated data derived from Personal Data, Service Data, Client Data, or User Content ("Derived Data") for purposes such as analytics, benchmarking, service improvement, quality assurance, and research and development. Derived Data will not identify you or any other individual, and we will not attempt to re-identify such data. We may publish high-level statistics, such as average booking throughput, provided they do not disclose Personal Data.

4(l) AI Terms. We may use Personal Data, Service Data, Client Data, and User Content to develop and improve the Services, including by training, fine-tuning, or evaluating algorithms, models, and automation used for features such as recommendations, routing, fraud detection, copy/creative generation, and personalization. We apply technical and organizational measures appropriate to the nature of the data, including access controls, minimization, and de-identification where feasible.

Where a separate contract with a business client restricts training use, such as an MSA or data-processing agreement, we will honor that contract. Business clients may request to limit training use by contacting privacy@scissorsscotch.com with the subject "Model Training Opt-Out," identifying the account and scope of the request. We may continue to use Derived Data under these Terms.

You acknowledge that improvements, models, or learnings developed using data under this section are part of our Background Technology and need not be provided, licensed, or disclosed to you, and that we may use them to provide or improve services for others, subject to these Terms and applicable law.

We may use third-party AI/ML providers as Processors to support features or operations, subject to written agreements requiring confidentiality and appropriate data-use restrictions. We do not permit such providers to use your data for their independent model training absent your consent or as permitted by law.

Features may generate or recommend content, such as copy, images, segments, or offers. You are responsible for how you use such outputs. We make no promises that outputs are error-free, unique, or fit for a particular purpose, and you should independently review outputs before relying on them. Where outputs could affect health, safety, employment, or other sensitive areas, you must use human oversight and comply with applicable law and platform policies.

4(m) User Duties. You are responsible for providing accurate information and for complying with applicable laws when using the Services, including obtaining consents where you upload or otherwise provide Personal Data of others. You may not use the Services to collect or process special-category data, such as health, biometric, or precise geolocation data, unless we expressly enable such processing and you comply with all requirements of applicable law.

4(n) Local Rights. Additional disclosures for residents of certain jurisdictions, such as California, Virginia, Colorado, Connecticut, Utah, Nevada, Canada, or the EEA/UK, may appear in our Privacy Policy or a jurisdiction-specific addendum. Where required, we offer rights of access, deletion, correction, portability, and opt-out of certain processing, such as targeted advertising or "sale"/"share" as defined by law. Requests can be submitted to privacy@scissorsscotch.com.

4(o) Updates. We may update these data, privacy, communications, AI, and automation terms from time to time to reflect changes in our practices, technologies, or legal requirements. If we make material changes, we will provide notice as required by law and indicate the effective date at the top of these Terms. Your continued use of the Services after the effective date constitutes acceptance of the updated terms.

4(p) Contact. Questions about these Data & AI terms can be sent to privacy@scissorsscotch.com or by mail to Scissors & Scotch Franchising, LLC, Attn: Legal Department, 1908 Main Street, Kansas City, Missouri 64108, or the then-current address on our Website.

5. Gift Cards

5(a) Program. Scissors & Scotch gift cards ("Gift Cards") are issued and administered by S&S Gift Cards, LLC, in coordination with Scissors & Scotch Franchising, LLC and its affiliates (collectively, the "Gift Card Program"). By purchasing, accepting, or using a Gift Card, you agree to these Gift Card terms.

5(b) Redemption. Gift Cards may be redeemed for services and retail products at participating Scissors & Scotch locations. Gift Cards must be presented at the time of purchase. Gift Cards have no value until purchased and activated. Acceptance of a Gift Card constitutes full acceptance of these terms.

5(c) Cash Value. Gift Cards are not redeemable or refundable for cash, except where required by applicable law. Gift Cards may not be exchanged for cash, check, credit, or any other form of payment. In jurisdictions where cash redemption is required by law for balances below a specified threshold, we will comply with applicable law upon request.

5(d) No Fees. Gift Cards do not expire. No dormancy fees, service fees, inactivity fees, or any other fees will be charged against the balance of a Gift Card. The full value of the Gift Card remains available until fully redeemed, regardless of when the Gift Card was purchased or last used.

5(e) Restrictions. Gift Cards may not be used for membership payments, including recurring membership fees, membership enrollment, or membership-related charges. Gift Cards may not be used to purchase or add value to other gift cards. Gift Cards may not be resold, transferred for value, or distributed through unauthorized channels. We reserve the right to void Gift Cards that have been resold or obtained through unauthorized means.

5(f) Lost Cards. Lost, stolen, or damaged Gift Cards will not be replaced, and we are not responsible for any lost, stolen, or damaged Gift Cards. You are responsible for safeguarding your Gift Card. We recommend treating your Gift Card like cash. If you believe your Gift Card has been lost, stolen, or compromised, contact the Scissors & Scotch location where it was purchased; however, replacement is not guaranteed and is at our sole discretion.

5(g) No Refunds. All Gift Card purchases are final. No refunds will be issued for Gift Card purchases. If you have a dispute regarding a Gift Card purchase, please contact the location where the purchase was made or email help@scissorsscotch.com.

5(h) Balance. You may check your Gift Card balance by presenting the Gift Card at any participating Scissors & Scotch location or by contacting the location where the Gift Card was purchased.

5(i) Issuer. Gift Cards are issued by S&S Gift Cards, LLC, a Kansas limited liability company, and are honored by Scissors & Scotch Franchising, LLC and participating franchise locations. S&S Gift Cards, LLC and Scissors & Scotch Franchising, LLC are affiliated entities operating under common ownership.

5(j) Liability. To the fullest extent permitted by law, S&S Gift Cards, LLC, Scissors & Scotch Franchising, LLC, and their respective affiliates, franchisees, officers, directors, employees, and agents shall not be liable for any loss, damage, or injury arising from the use, inability to use, loss, theft, or unauthorized use of a Gift Card.

These Gift Card terms shall be governed by and construed in accordance with the laws of the State of Kansas, without regard to its conflict of law principles, except where preempted by federal law or where applicable state law mandates otherwise.

6. Certificates

6(a) Definition. "Gift Certificates" and "Promotional Awards" include, but are not limited to: service certificates, membership certificates, promotional vouchers, silent auction prizes, raffle prizes, charitable donation items, contest winnings, influencer or partnership awards, and any other non-cash promotional items or awards issued by or on behalf of Scissors & Scotch Franchising, LLC, its affiliates, or participating franchise locations (collectively, "Certificates"). By accepting or using a Certificate, you agree to these terms.

6(b) Cash Value. Certificates have no cash value and are not redeemable for cash, credit, refund, or any other form of payment. Certificates cannot be exchanged for Gift Cards or other stored-value products. If you acquired a membership, service credit, or other benefit through any means other than direct purchase, including silent auctions, raffles, charitable events, contests, promotions, partnerships, or gifts, you cannot swap, exchange, or redeem that benefit for cash value.

6(c) Transfer Limits. Unless otherwise specified in writing at the time of issuance, Certificates are non-transferable and may only be used by the individual to whom they were issued or awarded. Certificates may not be resold, auctioned, except by the original authorized issuer, or transferred for value. We reserve the right to void Certificates that have been resold, transferred, or obtained through unauthorized means.

6(d) Redemption. Certificates must be presented at the time of service or purchase. Certificate redemption may be subject to availability, scheduling requirements, and location-specific policies. Some Certificates may be valid only at specific locations; check the Certificate for any location restrictions. Certificates cannot be combined with other offers, discounts, or promotions unless expressly permitted.

6(e) Memberships. If you receive a membership through a Certificate, such as a silent auction prize, promotional giveaway, or charitable donation:

• No cash redemption: The membership cannot be exchanged for cash, credit, or refund.
• No transfer of value: If you do not wish to use the membership, it cannot be transferred to another person for value or exchanged for other services or products.
• Term and conditions: The membership is subject to all standard membership terms and conditions, including these Terms. The membership term begins upon activation and cannot be paused, extended, or modified except as provided in standard membership terms.
• Cancellation: You may cancel the membership at any time per the membership cancellation process in these Terms, but no refund, credit, or cash value will be provided for unused portions.
• Renewal: Unless otherwise specified, promotional memberships do not automatically renew. If you wish to continue your membership after the promotional term, you must enroll and pay for a standard membership.

6(f) Services. If you receive a service certificate, such as a complimentary haircut, shave, or other service:

• No cash redemption: The service cannot be exchanged for cash, credit, or refund.
• No substitution: Unless otherwise specified, service certificates are valid only for the specific service described and cannot be substituted for other services or products.
• Gratuity not included: Certificates typically do not include gratuity. You are encouraged to tip your service provider at your discretion.
• Appointment required: Service certificates require a scheduled appointment and are subject to availability.

6(g) Expiration. Unless otherwise specified on the Certificate or prohibited by applicable law, Certificates may have an expiration date. Check the Certificate for any expiration terms. Where applicable law prohibits expiration of promotional awards or requires minimum validity periods, we will comply with such law.

If the value of the services or products you receive is less than the value of the Certificate, no cash, credit, or replacement Certificate will be issued for the remaining balance unless required by applicable law. If the value of the services or products exceeds the value of the Certificate, you are responsible for paying the difference.

Scissors & Scotch Franchising, LLC and its affiliates reserve the right to modify, suspend, or terminate any Certificate program, promotion, or award at any time, with or without notice. We reserve the right to refuse to honor any Certificate that we reasonably believe has been obtained fraudulently, through unauthorized means, or in violation of these terms.

6(h) Questions. To the fullest extent permitted by law, Scissors & Scotch Franchising, LLC and its affiliates, franchisees, officers, directors, employees, and agents shall not be liable for any loss, damage, or injury arising from the use, inability to use, loss, theft, expiration, or unauthorized use of a Certificate.

Questions about Gift Certificates or Promotional Awards may be directed to help@scissorsscotch.com or the Scissors & Scotch location associated with the Certificate.

7. Denver Addendum

7(a) Notice. This limited-location legal update applies only to participating Scissors & Scotch shops in the Denver market. If you received an email regarding membership pricing changes, the table below reflects the applicable updates. Full membership terms remain set forth above and in the email notice.

Effective date for this Denver market membership pricing change: 4/01/2026.

Members impacted by this pricing change may reference the table below. Updated prices will be reflected on the next billing cycle. You may adjust your membership at any time or cancel it by following the membership cancellation process above.

Membership Type - Frequency (Every)	Old Price per Month	New Price per Month
Ten Year - 1 Week	$207.99	$226.99
Ten Year - 2 Weeks	$104.99	$114.99
Ten Year - 3 Weeks	$72.99	$74.99
Ten Year - 4 Weeks	$51.99	$57.99
Ten Year - 5 Weeks	$44.99	$48.99
Ten Year - 6 Weeks	$36.99	$39.99
Fifteen Year - 1 Week	$294.99	$321.99
Fifteen Year - 2 Weeks	$147.99	$161.99
Fifteen Year - 3 Weeks	$99.99	$104.99
Fifteen Year - 4 Weeks	$72.99	$79.99
Fifteen Year - 5 Weeks	$61.99	$67.99
Fifteen Year - 6 Weeks	$50.99	$55.99
Twenty-Five Year - 1 Week	$374.99	$411.99
Twenty-Five Year - 2 Weeks	$187.99	$205.99
Twenty-Five Year - 3 Weeks	$129.99	$135.99
Twenty-Five Year - 4 Weeks	$94.99	$103.99
Twenty-Five Year - 5 Weeks	$79.99	$87.99
Twenty-Five Year - 6 Weeks	$64.99	$71.99
Junior Cut - 1 Week	$165.99	$182.99
Junior Cut - 2 Weeks	$83.99	$91.99
Junior Cut - 3 Weeks	$57.99	$59.99
Junior Cut - 4 Weeks	$41.99	$45.99
Junior Cut - 5 Weeks	$35.99	$38.99
Junior Cut - 6 Weeks	$29.99	$31.99
Buzz Cut - 1 Week	—	$151.99
Buzz Cut - 2 Weeks	$69.99	$75.99
Buzz Cut - 3 Weeks	$48.99	$49.99
Buzz Cut - 4 Weeks	$35.99	$37.99
Facial Hair Trim - 1 Week	$109.99	$119.99
Facial Hair Trim - 2 Weeks	$54.99	$60.99
Facial Hair Trim - 3 Weeks	$37.99	$39.99
Facial Hair Trim - 4 Weeks	$27.99	$30.99
Facial Hair Sculpt - 1 Week	$184.99	$200.99
Facial Hair Sculpt - 2 Weeks	$91.99	$99.99
Facial Hair Sculpt - 3 Weeks	$63.99	$64.99
Facial Hair Sculpt - 4 Weeks	$45.99	$49.99
Head Shave - 1 Week	$289.99	$303.99
Head Shave - 2 Weeks	$144.99	$152.99
Head Shave - 3 Weeks	$99.99	$100.99
Head Shave - 4 Weeks	$72.99	$76.99